Blissworks Yoga & Healing Arts Studio welcomes people of all ages, races, and genders and serves them with the understanding that we can all discover our potential if given the time, space, and tools to do so.

Yoga and healing arts methods are used to transform and release patterns in order to come into better alignment with oneself. Our community will empower you, allowing room for your authentic growth, healing, and ability to create a life of true joy.

BLISSWORKS YOGA & HEALING ARTS ANTI-HARASSMENT POLICY

(This policy applies to all Blissworks Yoga & Healing Arts staff, sub-contractors, clients and students.)

Blissworks Yoga & Healing Arts is dedicated to maintaining a safe and welcoming environment for all its staff, sub-contractors, clients and students. The studio requires all who enter its premises to uphold the highest standards of conduct and will not tolerate any form of harassment be it verbal, visual, or physical in nature.

Verbal Harassment: Blissworks has a zero-tolerance policy on any form of verbal harassment, be it from staff, sub-contractors, clients or students. Examples of verbal harassment include, but are not limited to:

• Inappropriate comments or verbally attacking someone in regard to their body shape, race, gender, religious affiliation, or sexual orientation.
• Making inappropriate jokes, remarks, teasing, or asking sexually related questions.
• Asking someone to go out with you, unwelcome sexual advances and sexual favors.
• Inquiring about the sexual preference or history of a colleague at the workplace.
• Gossiping about someone and spreading lies about them.
• Using abusive language and offensive name-calling.
• Making inappropriate sounds such as kissing sounds, whistling or smacking lips.
• Sending someone sexual emails, notes or letters.
• Verbal attacks, for instance, arguing with someone using threatening, discriminatory, or demeaning words.

Visual Harassment: Blissworks has a zero-tolerance policy of any individual exposing themselves to another person without the consent of the victim. Examples of visual harassment include, but are not limited to:

• Exposing of private parts.
• Sending sexual images or videos to another person. For instance, sending pornographic videos to another person through a social website without informing the person.
• Unwelcome gestures to another person.
• Staring at someone else’s body offensively, and making the person feel uncomfortable.
• Appropriate clothing that covers all intimate body parts is required for all yoga teachers and all students. Shirts are required for both men and women at all times.

Physical Harassment: Blissworks has a zero-tolerance policy in regard to any form of deliberate physical harm, be it from staff, sub-contractors, clients or students. Physical harassment is an act where someone inappropriately touched you against your will, and is strictly prohibited. Blissworks offers hands-on assists during some yoga classes, but it is completely optional. Any student has the right to refuse hands-on adjustments at any time during their yoga practice at Blissworks.

The most common forms related to physical harassment include:

• Sexual assault or abuse or sexual rape.
• Inappropriately touching or grabbing someone, e.g. touching someone’s breast intentionally.
• Using intimidating gestures.
• Deliberately brushing or rubbing your body against someone.
• Blocking another person’s movements.
• Kissing or hugging someone inappropriately.
• Unwelcome touching of another person’s hair, clothes, or body.

BLISSWORKS YOGA & HEALING ARTS ANTI-RETALIATION POLICY

(This policy applies to all Blissworks Yoga & Healing Arts staff and sub-contractors.)

Blissworks is committed to maintaining a work environment that is free of harassment, intimidation, and discrimination. Crucial to these objectives is promoting an atmosphere where staff and sub-contractors feel safe to engage in frank, honest communication, raise questions or voice concerns at any time without fear of retaliation.

Blissworks strictly prohibits any form of retaliatory action against staff and sub-contractors who raise issues or ask questions, participate in an investigation, refuse to participate in suspected improper or wrongful activity, or exercise workplace rights protected by law. Situations or behaviors that could lead to an employee engaging in a protected activity include, but are not limited to the following:

• Discrimination or harassment.
• Unethical or unprofessional business conduct.
• Non-compliance with Blissworks policies & procedures, including the Code of Conduct.
• Real or potential threats to Blissworks workers and their safety.
• Violations of local, state or federal laws and regulation.
• Other illegal or improper practices or policies.

This anti-retaliation policy does not exempt staff or sub-contractors from the consequences of their own misconduct or inadequate performance. The policy also does not prevent Blissworks from managing employee performance and addressing conduct issues after an employee has engaged in protected activity, so long as protected activity is not the reason for the performance management.

Obligation to Raise Concerns: Blissworks depends on its staff and sub-contractors to raise questions or concerns so that the company can take appropriate action, and all are required to report any suspicion of improper or wrongful activity. Options for reporting are explained in detail in the Blissworks Yoga & Healing Arts Grievance Policy.

Reports of suspected improper or wrongful activity will be treated confidentially, and staff and sub-contractors have the choice to report concerns anonymously. If submitting a concern anonymously, it is important to provide sufficiently detailed information regarding the subject matter of the concern and identify potential witnesses to enable Blissworks to effectively address the concern.

Any Blissworks staff or sub-contractor who retaliates against another or who otherwise violates this policy is subject to disciplinary action, up to and including termination of employment.

(This policy applies to all Blissworks Yoga School Teacher Trainees.)

All Blissworks Yoga School Teacher Trainees must attend and complete all classes and other required activities listed within the training’s curriculum in order to receive certification. We understand that emergencies and illnesses occur, but please make every effort to attend training classes unless you are contagious. Your instructor reserves the right to require students to make up any missed hours or topics in a manner she/he sees fit. This may include, but not limited to, additional face to face time or additional homework not previously noted.

(These individual policies apply to all Blissworks Yoga & Healing Arts students and clients, and are listed based on the service provided.)

Healing Arts Policy:

CANCELATION/LATE/NO SHOW POLICIES: Should you need to cancel your appointment, please call therapist as soon as possible to reschedule. Please remember we have a 24 hour cancelation/rescheduling policy at Blissworks. Except in case of emergency any cancelations/rescheduling less than 24 hours in advance are required to pay the full service charge. Please note that arriving late will limit the time of your session, so that we may accommodate the next client in a timely manner. If a late arrival is unavoidable, please call or text to notify the practitioner whenever possible. A late arrival of 20 minutes or more, without a call/text, will be considered a no-show, and the session will be canceled. We reserve the right to assess a fee for missed appointments (no-call, no-show).

Yoga Class Policy:

CANCELATION/REFUND POLICY: Student may cancel their yoga class registration prior to the start of class for a class credit back to their Blissworks account. Any cancelation after start of class or a no show will result in a full charge for the class.

1-Day Workshop/Event Policy:

CANCELATION/REFUND POLICY: Student may cancel their registration no later than 24 hours prior to the start of the workshop/event to receive a full refund. No refund for late cancelation or a no show.

Multiple Day Workshop/Event Policy:

CANCELATION/REFUND POLICY: Student may cancel their registration no later than 48 hours prior to the start of the first day of the workshop/event to receive a full refund. No refund after this time or for late cancellation or a no show.

Reiki or Other Small Training Program Policy:

CANCELATION/REFUND POLICY: By purchasing and registering for this training, you agree to the following cancellation/refund policy. Should you need to cancel your registration the following terms apply:

• All requests for registration cancellation must be made in writing to email tricia@blissworksyoga.org.
• 100% of paid tuition will be refunded if registration is cancelled 7 days or more before the start date of the training.
• 50% of paid tuition will be refunded if registration is cancelled between 4 and 6 days before the start date of the training.
• 0% of paid tuition will be refunded if registration is cancelled 3 or less days before the start date of the training.

The following items are non-refundable under any circumstances should they apply:

• Application fee
• Material fee
• Other non-refundable fees mentioned in training details

No refund for cancellations made after the start of the training or a no show.

Blissworks Yoga School Policy:

CANCELATION/REFUND POLICY: By signing this Student Agreement you agree to the following cancellation/refund policy. Should you need to cancel your registration the following terms apply:

• All requests for registration cancellation must be made in writing to email tricia@blissworksyoga.org.
• 100% of paid tuition will be refunded if registration is cancelled 30 days or more before the start date of the program.
• 50% of paid tuition will be refunded if registration is cancelled between 14 and 29 days before the start date of the program.
• 0% of paid tuition will be refunded if registration is cancelled 13 or less days before the start date of the program.

The following items are non-refundable under any circumstances should they apply:

• Application fee
• Material fee
• Other non-refundable fees mentioned in training details

No refund for cancellations made after the start of the training or a no show.

(This policy applies to all Blissworks Yoga & Healing Arts staff, sub-contractors, students and clients.)

Blissworks Yoga & Healing Arts recognizes that the expression of a grievance is an important aspect of customer feedback and the studio will review all grievances for compliance with our Code of Ethics and our Code of Conduct. All grievances will be investigated fully, fairly and in confidence.

Blissworks Yoga & Healing Arts is a provider of in-person and online yoga classes, healing arts, workshops and trainings and is a studio and yoga school committed to ensuring that its services and courses are of the highest quality. The grievance procedure enables Blissworks Yoga & Healing Arts and/or Blissworks Yoga School to respond clearly and properly to complainants.

Below are different channels used to report grievances:

• Option 1: Speak to the individual(s) concerned and try to resolve the grievance informally.
• Option 2: Outline your complaint in writing detailing the nature of the grievance including the date(s), time, location and people involved along with any other relevant information. Please include a convenient time and date to discuss the grievance with a Blissworks representative. Blissworks will respond within 3 business days from date the grievance is received.

All written grievances should be addressed to Trish Reyburn, Owner by:

• Email tricia@blissworksyoga.org
• Send mail to Trish Reyburn, Blissworks Yoga & Healing Arts, 228 State Street, New London, CT 06320

(This policy pertains to all Blissworks Yoga and Healing Arts staff, sub-contractors, and Blissworks Yoga School teacher training graduates.)

Blissworks recognizes the importance of a professionalism that comes with great responsibility for the services rendered. This policy is meant to ensure a safe environment for all students and clients of Blissworks staff, sub-contractors, and teacher training graduates.

Blissworks Yoga & Healing Arts staff, sub-contractors and Blissworks Yoga School teacher training graduates are to:

• Conduct business in a professional and courteous manner.
• Maintain a clean, safe and comfortable environment for all students and clients.
• Encourage diversity by respecting all students and clients regardless of age, race, gender, physical limitations, religion or sexual orientation.
• Refrain from all forms of discrimination and harassment.
• Respect each individual’s rights and dignity.
• Stay informed through ongoing professional development.
• Aspirer to embody the principles of their profession.
• Attend classes, workshops and/or trainings regularly.
• Represent one’s training experience and abilities truthfully.
• Maintain student and client confidentiality regarding their personal information.
• Conduct financial matters with integrity, such as setting fees to market value and reporting earnings according to tax laws.

(This applies to all Blissworks staff and sub-contractors.)

All Blissworks Yoga & Healing Arts staff and sub-contractors agree to abide by the following code of ethics:

• I recognize it is my responsibility to create a safe and supportive environment for my students or clients.
• I am aware of the sensitive nature of the teacher-student or practitioner/client relationship and the imbalance of power.
• I agree to offer my teaching or healing services to all persons regardless of race, gender, sexual orientation, religion, age, body type or national origin.
• I avoid taking advantage of students or clients for my personal gain.
• I will provide only the services that I am qualified to provide.
• I agree to not diagnose a student or clients’ physical or psychological condition or prescribe a treatment that goes against the health professional’s advice.
• I vow to be honest, fair, straightforward and conscientious in all my business dealings.
• I will represent my training, qualification, abilities and affiliations accurately.